Reinvesting Cost Savings by Public Transport Operators from Going Cashless Towards Improving Customer Experience

23 Mr Leon Perera asked the Minister for Transport what measures are being taken by the Ministry to nudge transport operators to reinvest the expected cost savings from going cashless towards improving the public transport customer experience.

Mr Khaw Boon Wan: E-payments will bring greater convenience to commuters by eliminating the hassle of doing cash top-ups. It will also allow us to remove cash facilities at Mass Rapid Transit stations and buses eventually, freeing up space, manpower and other resources that the Government and the Public Transport Operators (PTO) can dedicate towards enhancing our public transport system and commuter experience.

For example, any cost savings from the streamlining of ticketing infrastructure can be channelled towards building of new transport infrastructure. Instead of handling cash transactions, PTO staff can better focus on managing rail operations.