Minimise MRT Train Delays due to Signalling Faults

63 Mr Lim Biow Chuan asked the Minister for Transport (a) whether all delays on the MRT train system attributed to signalling faults are thoroughly investigated so as to prevent future recurrence; (b) whether LTA is satisfied with the response of public transport operators whenever there are train delays or disruption to train services; and (c) whether LTA requires public transport operators to compensate commuters affected by the train delay or disruption.

Mr Khaw Boon Wan: All delays, not just those arising from the new signalling system, are thoroughly investigated and immediate steps taken to prevent a recurrence.

Following any major delay, the Land Transport Authority (LTA) and the rail operators will activate their incident management plans which include deploying additional staff to affected stations, broadcasting of travel alerts to commuters and the provision of alternative transport options. LTA closely monitors how our public transport operators respond to each incident, to learn the lessons so as to improve the incident management process.

As for compensation, LTA requires the operator to refund the fares of commuters who are forced to exit the train network as they are unable to complete their journeys because of service disruptions. Operators are also required to provide them with free public and bridging bus services.