Data on Feedback or Requests Received Through FWMOMCare Mobile Application

40 Mr Louis Ng Kok Kwang asked the Minister for Manpower for each year in the past five years, how many instances of feedback or requests specifically received via the FWMOMCare mobile application have been about (i) illegal employment; (ii) criminal kickbacks; (iii) false declarations of salary; (iv) employment agency's failure to refund agency fees; and (v) illegal deployment respectively.

Dr Tan See Leng: The Ministry of Manpower (MOM) has earlier provided the average annual substantiated cases received through various channels broken down by the five categories. The Member may refer to the written reply to Question No 63 for the Sitting on 6 November 2023. [Please refer to "Feedback or Requests Received by Forward Assurance and Support Team Officers", Official Report, 6 November 2023, Vol 95, Issue 115, Written Answers to Questions section.]

Depending on their individual preferences, migrant workers can reach out to MOM through calls, emails, MOM Service Centre, the Forward Assurance and Support Team (FAST) or the FWMOMCare mobile application. Unless the Member has a specific reason for asking about the FWMOMCare application, the breakdown of cases received through the different channels is not meaningful.