Checks in Water Meters to Ensure Absence of Leakage
Ministry of Sustainability and the EnvironmentSpeakers
Summary
This question concerns Ms Joan Pereira’s inquiry regarding PUB’s maintenance checks for residential water meters and the procedures for addressing suspected meter faults. Minister for the Environment and Water Resources Masagos Zulkifli B M M clarified that homeowners are responsible for internal fixture maintenance, though SP Services monitors bi-monthly readings for usage anomalies. If faults or leaks are suspected, PUB investigates to replace meters or advises owners to engage licensed plumbers for internal repairs. Residents are encouraged to self-verify leaks by monitoring meter dials when taps are closed or by requesting official meter tests. Additionally, the Smart Water Meter Programme will deploy 300,000 units by 2023 to provide daily usage data and automated leak notifications.
Transcript
71 Ms Joan Pereira asked the Minister for the Environment and Water Resources (a) whether PUB conducts regular checks on water meters of residents' homes to ensure that there is no leakage; and (b) what is the follow-up process when residents suspect that their water meters may be faulty.
Mr Masagos Zulkifli B M M: Water fixtures and fittings, such as pipes and water taps, undergo natural wear and tear and require periodic repair and maintenance. It is the responsibility of home owners to maintain these fixtures and fittings, to ensure that there is no water leakage within their homes.
Water meter readings are taken by SP Services, PUB's billing agent, once every two months. If SP Services detects exceptionally high or low usage, SP Services and PUB will carry out checks and investigations. If the meter is faulty, PUB will replace the meter. If the leak is suspected to involve home water fixtures and fittings, PUB will alert the home owner to look into it.
Residents who suspect leaks in their homes can turn off all the taps in the house and check their water meters. If the water meter counter dial is still running, there may be a leak in the home. The resident should then engage a licensed plumber to trace and repair the leak. Residents can also contact SP Services to request for the meter to be checked
By 2023, PUB will install 300,000 smart water meters in new and existing premises through the first phase of its Smart Water Meter Programme. Once rolled out, residents with smart meters will have ready access to their daily water usage data through a mobile application or an online portal, and be promptly alerted to suspected leaks.