User Experience of Passport-less Clearance at Changi and Possible Refinements and Security Assessment
Ministry of Home AffairsSpeakers
Summary
This question concerns Mr Desmond Choo’s inquiry regarding the implementation of passport-less immigration clearance at Changi Airport and its security implications. Minister for Home Affairs K Shanmugam stated that the initiative has reduced average clearance times by 60% since its full implementation on 30 September 2024. The Minister noted that security remains robust through iris and facial biometric authentication, which has also streamlined staff processes and improved overall productivity. To maintain efficiency, the Immigration and Checkpoints Authority is working with airlines to ensure the prompt submission of passenger information. Minister for Home Affairs K Shanmugam affirmed that the system offers adequate security while significantly enhancing the travel experience for millions.
Transcript
18 Mr Desmond Choo asked the Minister for Home Affairs with the implementation of the passport-less clearance at Changi Airport (a) what has been the early experience of travellers and staff; (b) what refinements are needed; and (c) whether there has been any security issues.
Mr K Shanmugam: Passport-less immigration clearance has been fully implemented across all four Changi Airport terminals since 30 September 2024. Arriving and departing Singapore residents can clear immigration by simply using facial and iris biometrics, without the need to present their passport. All foreign visitors can also enjoy passport-less clearance when they depart Singapore.
As of 15 October 2024, close to 1.5 million travellers have undergone passport-less clearance. Travellers have welcomed the initiative, as immigration clearance is now even faster and more convenient. The average clearance time for each traveller has been reduced by 60%, from 25 seconds to 10 seconds. For staff, the initiative has streamlined processes and raised productivity. For instance, there are now far fewer instances of travellers requiring assistance with passport scanning.
Travellers undergo a similar screening process as they would under automated clearance when passports are required. The Immigration and Checkpoints Authority (ICA) continues to use a combination of iris and facial biometrics to authenticate the identity of travellers. Our view is that the process has adequate security checks.
ICA will continue to monitor and engage relevant stakeholders. This includes working closely with the airlines to ensure prompt submission of passenger and crew information, as delayed or late submission may affect the passport-less clearance process.