Service Standards for Responding to Calls Via Emergency Call Buttons on MRT Trains

10 Mr Low Thia Khiang asked the Minister for Transport (a) what are the service standards for responding to calls made via the emergency call buttons on MRT trains; (b) what alternative action can commuters take to stop a moving train in cases that the station control cannot be reached during an emergency; and (c) how does LTA intend to enhance emergency procedures for commuters on MRT and LRT trains.

Mr Khaw Boon Wan: There are several ways for commuters to raise an alert or stop the train in an emergency. First, they can contact the train captain, station staff or the Operations Control Centre (OCC) using the intercom units inside the trains and on station platforms. The Light Rail Transit (LRT) passengers can also call the OCC using their mobile phones. The OCC contact numbers are displayed inside the LRT trains. Second, commuters can use the emergency stop buttons on station platforms, the intercom units inside Mass Rapid Transit trains, and the "Emergency Next Station Stop" buttons inside Bukit Panjang LRT trains, to bring the train to a safe stop.

The train operators are required to ensure that these mechanisms function properly, and that train captains, and station and OCC staff respond in a timely manner. The Land Transport Authority (LTA) and the operators review these safety facilities and procedures periodically. LTA is currently investigating the Bukit Panjang LRT incident.