Requirement for Digital Full Banks to Provide Basic Banking Accounts and Other Financial Services
Prime Minister's OfficeSpeakers
Summary
This question concerns Mr Murali Pillai’s inquiry on whether digital full banks will be required to provide basic banking accounts and financial services to enhance financial inclusion for unbanked and underbanked Singaporeans. Senior Minister and Coordinating Minister for Social Policies Tharman Shanmugaratnam responded that major retail banks already offer such services and digital full banks are expected to make similar commitments. He noted that 99% of adult residents have bank accounts, and tools like MyInfo have further reduced barriers to obtaining financial services without physical visits. Digital banks are expected to leverage technology to offer lower-cost products, such as accounts with no minimum balance requirements, to reach underserved segments. MAS continues to explore ways to ensure financial inclusion despite Singapore’s current high levels of banking access.
Transcript
1 Mr Murali Pillai asked the Prime Minister whether MAS will require digital full banks to provide basic banking accounts and other financial services to unbanked and underbanked Singaporean adults so as to enhance their financial inclusion.
Mr Tharman Shanmugaratnam (for the Prime Minister): All major retail banks have committed to deliver affordable basic banking services in line with the Code of Consumer Banking established by the Association of Banks in Singapore (ABS). The major incumbent retail banks have, in fact, been offering basic banking accounts since 2002. Typically, such accounts come with an ATM/debit card, Internet banking and electronic payment services and can be maintained at very low or even no cost. The digital full banks are expected to make similar commitments.
Nearly all adult Singapore residents have bank accounts. In last year’s Solidarity Payment payout, around 99% of Singaporeans who received the payments had the amounts credited into their bank accounts. Surveys found that many of the remaining individuals had bank accounts but opted to receive the payment by encashing cheques over the counter.
The introduction of new digital services, such as MyInfo, have further reduced barriers to obtaining financial services. Account opening can now be achieved without having to physically visit a bank branch or conduct face-to-face verification. Banks have also started to offer services, such as micro-investment saving plans and personal financial management tools.
The digital banks will add diversity to our banking system. With greater scalability of digital channels and lower cost structures from leveraging technology, the digital full banks are expected to deliver lower-cost products, including accounts with no minimum account balance requirements or fall below fees. Innovative use of data and technology should also allow digital banks to reach under-served segments of the population.
Notwithstanding Singapore’s very high levels of banking access, MAS will continue to explore ways to ensure financial inclusion.