Proposal to Allow Illiterate Owners, Sellers and Tenants to be Accompanied by Literate Family Member to Perform HDB Transactions

31 Ms Joan Pereira asked the Minister for National Development in light of the social distancing measures implemented at HDB Hub and HDB Branch Offices, whether the Ministry will consider allowing owners, sellers and tenants who are not literate to be accompanied by a literate family member to perform their HDB transactions.

Mr Desmond Lee: As part of COVID-19 safe management measures, transactions at the HDB Hub and HDB Branches are carried out on an appointment basis and limited to the parties directly involved in the transaction.

However, we understand that some individuals, like the elderly or those who are not literate, may require assistance to execute their transactions. In such cases, HDB will accede to requests for one other person to accompany them to their appointments. Such requests can be made through the MyRequest@HDB portal or by calling HDB’s customer service hotline.