Platform-level Indicators to Assess Designated Services' Effectiveness in Reducing Scam Exposure
Ministry of Home AffairsSpeakers
Summary
This question concerns the evaluation, transparency, and enforcement measures applied to designated online services under the Online Criminal Harms Act. Dr Wan Rizal asked about the platform-level indicators used to assess scam reduction, whether compliance and performance data will be published, and the conditions triggering financial penalties or compliance orders. Minister K Shanmugam responded that effectiveness indicators, including the number of scam cases linked to designated services, are published twice a year in the Singapore Police Force's (SPF) scams and cybercrime briefs. He noted that the SPF will share updates regarding designated services' compliance with the Codes of Practice when ready. Details on legislative proposals concerning financial penalties and Compliance Orders for non-compliance with Implementation Directives will be outlined during the Second Reading of the Scams (Countermeasures) and Other Matters Bill.
Transcript
68 Dr Wan Rizal asked the Senior Minister, Coordinating Minister for National Security and Minister for Home Affairs regarding the new Codes of Practice under the Online Criminal Harms Act (a) what platform-level indicators will be used to assess whether each designated service is effectively reducing scam exposure, cases and losses; (b) whether the Government will publish each platform's compliance status and performance indicators; and (c) what circumstances will trigger financial penalties or compliance orders where scam cases remain persistently high.
Mr K Shanmugam: Indicators of each designated online service provider's effectiveness in combatting scams, such as the number of scam cases involving the designated online service, are published in the Singapore Police Force's (SPF's) scams and cybercrime briefs twice a year.
SPF will provide updates on designated online services' compliance with the Codes of Practice under the Online Criminal Harms Act when ready.
More details on new legislative proposals, including the application of financial penalties and the issuance of Compliance Orders pursuant to non-compliance with Implementation Directives, will be provided during the Second Reading of the Scams (Countermeasures) and Other Matters Bill. [Please refer to "Scams (Countermeasures) and Other Matters Bill", Official Report, 8 September 2026, Vol 96, Issue 35, Second Reading Bills section; and "Scams (Countermeasures) and Other Matters Bill", Official Report, 9 September 2026, Vol 96, Issue 36, Second Reading Bills section.]