Number of Singaporeans without Active SingPass Account

2 Dr Tan Wu Meng asked the Prime Minister with regard to the Smart Nation initiative (a) what is the number of Singaporeans who do not have an active SingPass account, broken down by age group; and (b) what is the number of Singaporeans with an active SingPass account who (i) have not yet enabled 2-Factor Authentication (2FA) or (ii) have not used 2FA in the past one year, broken down by age group.

Mr Teo Chee Hean (for the Prime Minister): All Singapore Residents (Singapore Citizens and Permanent Residents) who are 15 years old and above are eligible to sign up for SingPass.

Out of 3.5 million Singapore Residents who are eligible for SingPass, 3.2 million have signed up for SingPass. Two million of these account holders are inactive, that is, have not used their SingPass for the last three years. Of the three million active account holders, 2.6 million have enabled 2-Factor Authentication (2FA), and most of them (2.5 million) have used 2FA in the past one year.

As the breakdown at Table 1 below shows, adoption of SingPass and 2FA are lower among the young and the elderly groups. One contributing reason is that both these groups have fewer transactions with the Government.

Residents who have yet to sign up for a SingPass account can do so at the 46 SingPass counters island-wide, located at community centres and Central Provident Fund (CPF) service centres.