Number of Electoral Divisions Taken Care of by Each HDB Branch
Ministry of National DevelopmentSpeakers
Summary
This question concerns the resource management and workload of Housing and Development Board (HDB) Branches across Singapore. Miss Cheryl Chan Wei Ling asked for the average number of electoral divisions managed per branch and if resources are sufficient for increasing heartland projects. Minister Lawrence Wong replied that the 21 branches serve an average of three electoral divisions each, with manpower allocated based on development profiles. To optimize efficiency, HDB leverages technology and online services while reallocating manpower across branches as required. Minister Lawrence Wong emphasized that HDB will continue streamlining processes to ensure the timely and efficient delivery of services to residents.
Transcript
42 Miss Cheryl Chan Wei Ling asked the Minister for National Development (a) what is the average number of electoral divisions that each HDB Branch is responsible for; and (b) with the increasing number of development and upgrading projects in the HDB heartlands, whether the resources at each HDB Branch are sufficient to manage the workload in a timely and efficient manner.
Mr Lawrence Wong: There are currently 21 Housing and Development Board (HDB) Branches across Singapore, which provide a range of services to the residents. There is no one-to-one mapping of the electoral division boundaries in the location of HDB Branches. Depending on location, each HDB Branch typically serves a number of electoral divisions, and residents within the same electoral division might be served by different HDB Branches. On average, each Branch is responsible for HDB developments in about three electoral divisions.
HDB manages the manpower resources of its Branches according to the number and profile of the HDB developments that each Branch manages and may reallocate resources across Branches if required. To optimise resources, HDB has implemented a number of self-help options to allow residents to obtain information quickly, and to conduct straightforward transactions via online channels. HDB has been reaching out to educate the public on the various electronic and mobile services available.
HDB will continue to review its resources, streamline its processes and leverage technology to enhance operational efficiency and ensure timely delivery of services to the residents.