Impact of Bus Contracting Model on Service Improvements and Performance Metrics of Public Buses

86 Mr Ong Teng Koon asked the Minister for Transport whether the introduction of the new bus contracting model has led to improvements in service delivery and performance metrics on Singapore’s bus network.

Mr Khaw Boon Wan: As part of the transition to the bus contracting model, we had further raised service standards. The maximum headway during peak hours is reduced from 20 minutes to 15 minutes, with feeder bus services reduced by up to two minutes to between six to eight minutes. In addition, operators are incentivised and penalised on the regularity or timeliness of bus arrivals for all the services. This has resulted in a 25% reduction in average additional waiting time for 290 bus services. Commuters have benefited from more frequent and timelier bus arrivals, and less crowded buses.

We have also seen the four bus companies enhancing their working conditions, human resource practices and employment terms to compete for bus captains. In fact, about 600 more Singaporeans have been attracted to the industry since the first package was implemented. A happier workforce will ultimately lead to better service delivery.