Criteria Used to Evaluate Success of Socially-conscious Enterprise Hawker Centres
Ministry of Sustainability and the EnvironmentSpeakers
Summary
This question concerns the evaluation criteria, rental data, and feedback resolution for Socially-conscious Enterprise Hawker Centres (SEHCs) as raised by Mr Leon Perera. Minister Ms Grace Fu Hai Yien stated that operators must meet performance indicators regarding occupancy, vibrancy, footfall, and timely feedback management. She noted that SEHC median monthly rentals of $2,000 are comparable to non-subsidised existing stalls and highlighted the provision of extensive rental waivers during the pandemic. Statistics show that over 90% of the average four monthly feedback instances per centre were resolved within three working days through proactive engagement. Finally, Minister Ms Grace Fu Hai Yien explained how the model supports hawkers via food delivery initiatives and incubation programmes to maintain high stall occupancy.
Transcript
50 Mr Leon Perera asked the Minister for Sustainability and the Environment (a) what are the criteria used to evaluate the success of the Socially-conscious Enterprise Hawker Centres (SEHCs); (b) from 2019 to 2020, what are the yearly mean, median and range of rents for SEHC stalls compared to NEA-run hawker centre stalls; (c) from 2018 to 2020, what is the yearly number of complaints received at SEHCs; and (d) of these, what are the percentages of hawkers raising such complaints and complaints that are successfully resolved respectively.
Ms Grace Fu Hai Yien: Socially-conscious Enterprise Hawker Centre (SEHC) operators are required to meet monthly Key Performance Indicators (KPIs) on ensuring a minimum level of vibrancy, stall occupancy, footfall and timeliness in addressing feedback at the SEHCs.
The monthly stall rentals at the SEHCs range from $1,000 to $3,693. This is within the range of monthly rentals of non-subsidised stalls at comparable existing hawker centres. In 2019 and 2020, the median monthly stall rental in SEHCs was $2,000. This was also similar to median monthly stall rental at comparable existing hawker centres. As part of the support package for COVID-19, stallholders in SEHCs received five months and four months of rental waiver in 2020 and 2021 respectively, the same as those in existing hawker centres.
Between 2018 and 2020, each SEHC would receive on average four instances of feedback per month, mostly from patrons. SEHC operators are able to address at least 90% of the feedback within three working days as required. SEHC operators have been regularly engaging hawkers through Hawker Feedback Group sessions, held at least once every quarter to gather feedback from stallholders. The SEHC operators proactively work with stallholders to address any concerns raised and to improve their centres.
The SEHC model has brought benefits to both hawkers and patrons. SEHC operators have curated food stalls for quality and variety, and organised events to enhance footfall and vibrancy at their centres. During the pandemic, they have implemented initiatives to help hawkers get onto food delivery and tap on group-buys, and kept stall occupancy high at SEHCs. Some operators have also attracted new entrants to the hawker trade through their own incubation stall programmes.