Complaints of Misconduct against LTA Enforcement Officers

19 Er Dr Lee Bee Wah asked the Minister for Transport (a) since the deployment of LTA enforcement officers, how many complaints have been received and what action have been taken against these officers for misconduct; (b) what is the procedure to lodge a complaint against these officers; (c) what is the training given to these officers; and (d) whether the Ministry considers the temperament of the candidates before appointing them as enforcement officers.

Mr Khaw Boon Wan: The Land Transport Authority (LTA) has received 499 complaints against its enforcement officers this year, of which 74 were found to be valid. These 74 complaints were against outsourced enforcement officers. LTA investigates these complaints and takes appropriate action against officers found guilty of misconduct, which can range from counselling to dismissal.

Members of the public who wish to lodge a complaint against LTA's enforcement officers can do so via email, text message or an online feedback form. The information can be found on LTA's website.

LTA's enforcement officers are, indeed, assessed for suitability for the job, including temperament. They undergo training that includes code of conduct, rules of engagement, and how to handle members of the public.