Communication Protocol for Delays on Train Lines

65 Mr Pritam Singh asked the Minister for Transport (a) what is the usual communication protocol to the public when delays occur on train lines operated by SMRT or SBS Transit; and (b) whether there have been any instances where the operators have eschewed from making any public announcements of such delays in the last two years.

Mr Khaw Boon Wan: The Land Transport Authority (LTA) requires the rail operators to inform passengers of any delay exceeding 10 minutes during peak hours and exceeding 15 minutes during off-peak hours, without exception. This is done through announcements in stations, on board trains, on the operator and LTA websites, as well as through mainstream and social media.

For delays that require longer recovery times, additional information will be provided to help commuters plan their journeys better. Over the last two years, there have been no cases where LTA has found the operator liable for failing to meet these requirements.