19 Mr Gerald Giam Yean Song asked the Minister for Trade and Industry (a) whether he can provide a breakdown by flat type of the households which are still buying electricity from SP Group at the regulated tariff; and (b) whether EMA has conducted any market research to determine what are the reasons why these households have not chosen to switch to a retailer in the Open Electricity Market.

Mr Chan Chun Sing:

As of October 2020, 52% of around 1.4 million households have chosen to remain with SP Group on the regulated tariff:

The Energy Market Authority (EMA) has conducted surveys to better understand consumers' response to the Open Electricity Market (OEM). Generally, most consumers who switched did so to enjoy cost savings. The main reasons that consumers cited for not switching to a retailer are their comfort with SP and a lack of awareness or trust in the new retailers. EMA will continue to educate consumers about the OEM to ensure that they can make an informed choice about their electricity plans.