Standardising SOPs for Stroller Use across All Public Bus Operators

38 Mr Cai Yinzhou asked the Acting Minister for Transport whether the Ministry will consider (i) implementing standardised Standard Operating Principles (SOPs) for stroller use across all four public bus operators in consultation with relevant stakeholders and (ii) launching a public communications campaign to educate commuters and bus captains on these SOPs to ensure a consistent and inclusive travel experience for families.

Mr Jeffrey Siow: Based on the current Standard Operating Procedure (SOP) for all public transport operators, an open stroller is allowed in the wheelchair bay if it is unoccupied. If needed, or if the wheelchair bay is occupied, strollers should be folded to give priority to wheelchair users.

However, there have been cases where the stroller cannot be folded and, thus, it is not always possible to accommodate both the open stroller and the wheelchair user or to follow the SOP. The Land Transport Authority is consulting commuters and working with the bus operators to review the SOP.