Sale of Counterfeit Healthcare Products in Online Marketplaces

39 Mr Melvin Yong Yik Chye asked the Minister for Health (a) over the past five years, how many complaints have been received regarding the sale of counterfeit healthcare products on online marketplaces; (b) what are the avenues of recourse for consumers who have been duped into buying these counterfeit products; and (c) whether any enforcement action can be taken against either the online platform or the seller for the sale of counterfeit healthcare products.

Mr Ong Ye Kung: Over the past five years, the Health Sciences Authority (HSA) received an average of about three complaints per year on the online sale of counterfeit health products. Anyone caught selling counterfeit health products online can be fined up to $100,000 and/or jailed for up to three years. Buyers of counterfeit health products can also seek recourse by lodging a complaint with the Consumer Association of Singapore (CASE) or taking a civil legal action against the seller in the Small Claims Tribunals or Singapore Courts.