Proactive Identification of Singaporean Households under Public Rental Scheme in Potential Distress for Assistance

59 Ms Hany Soh asked the Minister for National Development whether HDB proactively identifies Singapore Citizen households under the Public Rental Scheme which are potentially in distress in order to refer them to the relevant agencies for assistance, including reviewing indicators such as an ongoing rental but without utilities.

Mr Chee Hong Tat: The Housing and Development Board (HDB) actively monitors households' rental payments for signs of financial difficulty and follows up closely on any public feedback on the household. HDB also collaborates closely with other agencies, like the Family Service Centres and Social Services Offices, on case referrals, management and resolution. When potential signs of distress are identified, including during house visits and interactions with tenants, HDB works closely with relevant organisations to provide the appropriate support to the households.