Policy on Exclusivity Arrangements between Singapore Sports Hub Venue Operator and Ticketing Companies, and on Transparency Requirements for Booking Fees Charged

81 Mr Low Wu Yang Andre asked the Acting Minister for Culture, Community and Youth in view that the Singapore Sports Hub is under Government ownership, what is the Government's policy on (i) exclusivity arrangements between the venue operator and ticketing companies at the precinct and (ii) transparency requirements for booking fees charged to consumers at events held there.

Mr David Neo: The Kallang Group (TKG), which operates The Kallang, does not have an exclusive arrangement with any ticketing service provider (TSP).

Through a fair and transparent open tender process, TKG selects a panel of TSPs for events at The Kallang. Selected TSPs are required to maintain robust systems with capabilities, such as effective queue management, bot protection, scalability and secure ticket delivery.

Event hirers at The Kallang may choose any TSP from the panel. As is international standard practice, hirers have the commercial discretion to decide on the booking fee charged by the TSP, just as they do with ticket prices. For transparency, booking fees are stated on the event page and throughout the ticket purchase journey.