Investigations into Disruptions to Mobile, Broadband and Subscription Television Services in 2024
Ministry of Digital Development and InformationSpeakers
Summary
This question concerns the status of investigations by the Infocomm Media Development Authority (IMDA) into service disruptions affecting mobile, broadband, and television networks in late-2024. Mr Saktiandi Supaat asked for the expected completion date of these investigations and the actions taken against the service operators responsible for the outages. Minister for Digital Development and Information Mrs Josephine Teo replied that investigations are ongoing and findings, including lessons learnt, will be published on the IMDA website. She affirmed that firm enforcement action, such as financial penalties or directions to remedy gaps, will be taken if investigations reveal any lapses by the service providers. For more specific details, she directed Members to earlier responses from 11 and 12 November 2024 concerning root causes and penalties related to these incidents.
Transcript
32 Mr Saktiandi Supaat asked the Minister for Digital Development and Information (a) whether the Infocomm Media Development Authority (IMDA) has concluded its investigations into the disruptions to mobile, broadband and subscription television services in 2024; (b) if not, when does the IMDA expect to conclude such investigations and whether the findings will be made public; and (c) what actions have been taken against the service operators thus far, in respect of such disruptions.
Mrs Josephine Teo: The Infocomm Media Development Authority's (IMDA's) investigations into the disruptions which occurred in late-2024 are ongoing. Once investigations are complete, IMDA will publish on its website the findings of key incidents, including lessons that can be learnt to prevent recurrence. IMDA will also take firm enforcement action should the investigations reveal lapses on the part of the service providers. This can include the imposition of financial penalties and directions to remedy gaps.
For more information on IMDA's preliminary findings and treatment of the late-2024 disruptions, Members may refer to the Ministry of Digital Development and Information's responses to similar Parliamentary Questions at the 11 and 12 November 2024 Parliament Sittings. [Please refer to "Root Causes for Singtel's Recent Outage, Impact of Disruption to Essential Services and Measures to Ensure Telecom Operational Continuity and Resilience", Official Report, 11 November 2024, Vol 95, Issue 145, Oral Answers to Questions section; and "Penalties for Service Outages that Affected Mobile Network, Broadband Internet and Subscription Television Services in 2024", Official Report, 12 November 2024, Vol 95, Issue 146, Written Answers to Questions for Oral Answer not Answered by End of Question Time section.]