Contractors Penalised for Poor Quality of Home Improvement Programme Works

64 Dr Tan Wu Meng asked the Minister for National Development over the past three years, how many contractors have been penalised as a result of complaints received on the quality and workmanship of works done under the Home Improvement Programme.

Mr Lawrence Wong: The Housing and Development Board (HDB) sets quality and service standards for contractors in the execution of Home Improvement Programme (HIP) projects. Based on surveys of precincts which have undergone HIP, at least 90% of residents express satisfaction with the works completed.

Nonetheless, should there be any service or quality lapse, HDB will take enforcement action against the contractor. In the past three years, 19 contractors were penalised with demerit points. In addition, five of these contractors had an administrative charge imposed on them, and three contractors were restricted from tendering for HDB projects for a period of time.