Consumer Protection Measures for Seniors against High-value Beauty and Hair Salon Package Deals
Ministry of Trade and IndustrySpeakers
Summary
This question concerns strengthening protection for seniors against high-value beauty and hair salon package pressure sales and the feasibility of a mandatory cooling-off period. Deputy Prime Minister and Minister for Trade and Industry Gan Kim Yong noted that the Consumer Protection (Fair Trading) Act prohibits undue pressure, with enforcement through the Competition and Consumer Commission of Singapore. Consumers may seek assistance through the Consumers Association of Singapore and the Small Claims Tribunals. An independent Consumer Protection Review Panel was convened in March 2025 to examine pressure sales tactics, with findings expected by end-2026. The Government will study these recommendations to determine if additional measures are necessary to safeguard consumers.
Transcript
9 Mr Alex Yeo asked the Deputy Prime Minister and Minister for Trade and Industry (a) whether the Ministry has plans to strengthen consumer protection measures for seniors who may be susceptible to being pressured into purchasing high value packages from beauty and hair salons; and (b) whether the Ministry will consider imposing a mandatory cooling off period for such packages exceeding a certain amount being sold to seniors.
Mr Gan Kim Yong: The Consumer Protection (Fair Trading) Act prohibits unfair practices, including suppliers exerting undue pressure or influence on consumers to enter into transactions. This applies to all consumers regardless of age. Consumers who encounter such unfair practices may approach the Consumers Association of Singapore (CASE) for advice and assistance on recourse options, including filing a claim with the Small Claims Tribunals.
The Competition and Consumer Commission of Singapore also investigates and takes firm enforcement actions against egregious suppliers. This includes seeking Court orders to stop the unfair practices.
An independent Consumer Protection Review Panel led by CASE President, Mr Melvin Yong, and former judicial commissioner, Ms Foo Tuat Yien, comprising industry stakeholders, legal representatives and academics, was convened in March 2025 to review key consumer concerns, including pressure sales tactics. The Panel is expected to publish its findings and recommendations in end-2026. The Government will study the Panel's recommendations and determine if additional measures are required.