Breakdown of Complaints Against Car-sharing Companies by Company, Type of Complaint Type and Resolution Outcomes

3 Ms Valerie Lee asked the Deputy Prime Minister and Minister for Trade and Industry whether the Ministry has data on (i) the breakdown of the 547 complaints against car-sharing companies, by company and type of complaint and (ii) what proportion of these complaints have been resolved.

Mr Gan Kim Yong: The most common complaints against car sharing received by the Consumers Association of Singapore (CASE) are overcharging (27%), lack of transparency in damage assessments and repair costs (18%), and refunds that were delayed or not properly processed (13%).

Eighty-eight percent of the complaints were resolved with CASE providing advice to the consumers or through CASE negotiating with the companies on the consumers' behalf. Forty-seven of the remaining complaints are pending. Nineteen cases remain unresolved and CASE will advise consumers to seek independent legal advice, where applicable.