Clarification by Minister for Communications and Information
Ministry of Home AffairsSpeakers
Summary
This clarification concerns a factual correction by Minister for Communications and Information Josephine Teo regarding her previous statement on government assistance for residents. She corrected the reported scale of services available, specifying that ServiceSG centres at Our Tampines Hub and One Punggol assist with over 400 frequently transacted government services. Additionally, the Minister for Communications and Information Josephine Teo clarified that three other ServiceSG centres located in Community Centres offer over 200 services. This update refines her initial mention of service numbers and locations to provide more accurate data on the physical service network. The correction ensures residents are correctly informed about the specific capacities of these centres to assist with various government transactions.
Transcript
The following statement was made in the reply given by the Minister for Communications and Information (Mrs Josephine Teo) at the Sitting of 30 November 2022:
The Minister for Communications and Information (Mrs Josephine Teo): My suggestion to the Member is to encourage the resident to call at one of our ServiceSG Centres. The alternative is that through a partnership between IMDA and the People's Association (PA), there are also 38 Community Centres that offer a scaled down version of what is available at the ServiceSG Centres. To give the Member a sense of the scale that ServiceSG Centres are able to help residents with, in terms of services, each one of these ServiceSG Centres, typically, will be able to work with the residents to go through more than upwards of 400 types of services offered by the Government. The 38 Community Centres where there is a partnership between IMDA and PA, they also offer upwards of 200 services that they can help residents to complete. [Please refer to "Government Assistance for Residents who are Not Digitally Literate", Official Report, 30 November 2022, Vol 95, Issue 78, Oral Answers to Questions section.]
Written statement by Mrs Josephine Teo circulated with leave of the Deputy Speaker in accordance with Standing Order No 29(5):
I wish to make the following factual correction to my statement made at the Sitting of 30 November 2022. My statement should read as follows:
The Minister for Communications and Information (Mrs Josephine Teo): My suggestion to the Member is to encourage the resident to call at one of our ServiceSG Centres. To give the Member a sense of the scale that ServiceSG Centres are able to help residents with, in terms of services, the ServiceSG centres at Our Tampines Hub and One Punggol, typically, will be able to work with the residents to go through more than 400 frequently transacted services offered by the Government. The other three ServiceSG centres located in CCs also offer over 200 services that they can help residents to complete.