Factors Determining Location and Establishment of ServiceSG Centres, Services with High Usage Frequency and Projection of New Centres from 2026 to 2028
Ministry of FinanceSpeakers
Summary
This question concerns the criteria for locating ServiceSG Centres, their most utilized services, and the rollout plans for 2026 to 2028. Ms Valerie Lee raised these queries, and Minister Chan Chun Sing responded that centres are established based on population density, demographics, and whether areas are currently underserved by government services. High-usage services include Singpass account management, CPF nominations, and HDB maintenance matters, providing face-to-face support for citizens who require assistance with digital transactions. While ten centres currently exist, future expansion will be progressive and contingent on resident needs and fiscal prudence. The government prioritizes locations with growing populations of residents requiring additional support to ensure that public service delivery remains accessible and inclusive.
Transcript
2 Ms Valerie Lee asked the Prime Minister and Minister for Finance (a) what are the criteria used to determine the location and establishment of ServiceSG Centres; (b) which services at ServiceSG Centres currently record the highest frequency of usage; and (c) what are the rollout plans for new ServiceSG Centres from 2026 to 2028, including the projected number and their intended locations.
Mr Chan Chun Sing: ServiceSG seeks to integrate services across agencies to make public service delivery more accessible and inclusive. The Public Service adopts a “digital first, but not digital only” approach. For the majority of citizens who are digitally savvy, they can navigate public services and complete their transactions via the agency websites or on integrated service delivery channels, like LifeSG.
For citizens who may need additional support with digital transactions, ServiceSG Centres provide face-to-face support for close to 600 services across more than 25 agencies so that these citizens can complete their Government transactions with more confidence. Some of the frequently used services by citizens who require assistance at ServiceSG Centres include Singpass-related transactions, such as downloading the Singpass App, creation or reset of Singpass account, Central Provident Fund-related transactions such as nominations and account enquiries, and Housing and Development Board services including rental flat maintenance matters and carpark applications.
Since 2021, ServiceSG has expanded across Singapore, establishing 10 centres islandwide. We will progressively expand the number of centres in tandem with the needs of residents, while being prudent in the use of fiscal resources. We determine where to set up our centres based on several considerations, including population density and demographics, and prioritise areas that are less well served by Government services and/or have growing populations of residents who require additional support with digital transactions.