Data for Number of Calls to and Full-time Counsellors Manning National Mindline 1771

99 Mr Low Wu Yang Andre asked the Coordinating Minister for Social Policies and Minister for Health (a) since inception in June 2025 (i) how many calls have been made to the national mindline 1771 and (ii) how many calls were unanswered; (b) whether there are plans to expand the pool of full-time counsellors manning the national mindline 1771; and (c) how many volunteers have been trained in the pilot launched by national mindline 1771 in late 2025.

Mr Ong Ye Kung: Since the launch of the national mindline 1771 in June 2025, the service has received more than 47,000 calls, messages and webchats. As of December 2025, the dropped-calls rate was approximately 12% but help-seekers can access help immediately via WhatsApp messaging and webchat 24/7.

The national mindline 1771 is manned mainly by full-time counsellors and has plans to hire more to meet the demand. The service is also augmented by volunteers. As of December 2025, more than 25 volunteers have been trained and can be deployed when needed.